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FAQs.
1. What isn’t covered by the warranty?
Purchases from unauthorized resellersImproperly operated devices
Lost or stolen products
Purchases made over limited warranty time (unless otherwise stated)
Non quality-related issues (after 30 days of purchase) Free products
Co-brand products(we provide special post-sale service for such products, please check product description or contact us)
Lost or stolen products
Purchases made over limited warranty time (unless otherwise stated)
Non quality-related issues (after 30 days of purchase) Free products
Co-brand products(we provide special post-sale service for such products, please check product description or contact us)
2. When does the warranty begin?
Warranty begins from the day you place your order.
3. How do I claim the warranty?
ALLJOY®offers amazing support for all of our products. Our friendly service representatives are always just an email away. Please refer to the specific FAQs for your product and try all troubleshooting suggestions first.
● Customer service email: help@ialljoy.com
● Technical Support and Service representatives are available Monday through Friday, 9 am -5 pm (PST).
4. What is valid proof of purchase?
● An Amazon order number.
● ALL JOY Official Store order numbers. (https://www.ialljoy.com)
5.What if I don’t have any proof of purchase?
● If you made your purchase through an authorized ALLJOY®Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
6.Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
7. What if I move overseas? Will my limited warranty still be valid
No, the warranty is only applicable in the country your product was originally shipped to.
To receive future support, please email ALLJOY® Customer Support at help@ialljoy.com with the following information so that we may assist you further:
● A detailed description of the issue.
● Your order number and purchase site.
● Your shipping address.
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30 Day Free Returns
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