Purchases from unauthorized resellersImproperly operated devices
Lost or stolen products
Purchases made over limited warranty time (unless otherwise stated)
Non quality-related issues (after 30 days of purchase) Free products
Co-brand products(we provide special post-sale service for such products, please check product description or contact us)
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- DESCRIPTION
- SHIPPING
- WHY US?
DESCRIPTION
- Like the hands of a masseuse: deep-kneading Shiatsu massage features revolutionary gel-coated nodes that feel like a true spa experience
- Rolling massage: gently travels the full length of your back to treat muscles on both sides of your spine
- Air compression: releases tension in the waist and hips to soothe tired muscles.Spot clean
- Stay in control: zone control and spot massage features let you focus your massage where you need it most, or concentrate on trouble areas
- Soothing heat: warms and comforts tight, strained muscles
SHIPPING
- Orders are shipped on business days only (Monday-Friday). For in-stock items, depending on the shipping method you select, your order should be processed and ship within 3 - 7 working days after order verification and credit approval.
- Easy Free Returns/Free Exchanges. Reach out to us within 60 days of receiving the item and we'll cover your return shipping. We'll send you a new one or refund your money. Zero risk.
WHY US?
- We specialize in designing and providing the high-quality and cost-effective massager/electronic heating products, to help people be healthier and enjoy life in a better and safer way.
Frequently asked questions.
1. What isn’t covered by the warranty?
2. When does the warranty begin?
Warranty begins from the day you place your order.
3. How do I claim the warranty?
ALLJOY®offers amazing support for all of our products. Our friendly service representatives are always just an email away. Please refer to the specific FAQs for your product and try all troubleshooting suggestions first.
● Customer service email: help@ialljoy.com
● Technical Support and Service representatives are available Monday through Friday, 9 am -5 pm (PST).
4. What is valid proof of purchase?
● An Amazon order number.
● ALL JOY Official Store order numbers. (https://www.ialljoy.com)
5.What if I don’t have any proof of purchase?
● If you made your purchase through an authorized ALLJOY®Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
6.Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
7. What if I move overseas? Will my limited warranty still be valid
No, the warranty is only applicable in the country your product was originally shipped to.
To receive future support, please email ALLJOY® Customer Support at help@ialljoy.com with the following information so that we may assist you further:
● A detailed description of the issue.
● Your order number and purchase site.
● Your shipping address.
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