Shipping And Returns

Processing Time

Most orders are shipped within 48 hours after the payment is processed. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.

Delivery Time

International and local shipping rates and time:

Shipping Methods Country Estimated Shipping Time Shipping Fee
Standard Shipping United States 5-10 Business Days Free Shipping 
Standard Shipping Canada 5-10 Business Days Free Shipping
Standard Shipping Australia 5-10 Business Days Free Shipping
Standard Shipping United Kingdom 5-10 Business Days Free Shipping
Standard Shipping

Germany
Italy
Spain
France

 5-10 Business Days Free Shipping

 

Note:

These shipping times are calculated using calendar days and should be used as a general guide. Shipping delays may be caused by natural disasters, inclement weather, war, public holidays, and factors outside our control.

To ensure smooth and timely delivery, we’d like to kindly inform you that we’re currently unable to ship to some remote areas in the United States and U.S. territories. These include:

  • Alaska (AK)
  • Hawaii (HI)
  • Puerto Rico (PR)
  • Guam (GU)
  • American Samoa (AS)
  • U.S. Virgin Islands (VI)
  • Northern Mariana Islands (MP)
  • Marshall Islands (MH)
  • Palau (PW)
  • Armed Forces Americas (AA)
  • Armed Forces Europe (AE)
  • Armed Forces Pacific (AP)

We truly appreciate your understanding and are continuously working to expand our shipping coverage in the future.

Returns and Exchanges

If you received a defective product, please refer to our limited product warranty.

Rules for All Other Products

We accept returns or exchanges within 30 days of purchase. Products cannot be returned or exchanged after 30 days from the date of purchase.

All products must be returned to Alljoy in original condition. You may incur charges for ordinary wear and tear or damage caused by improper use, misassembly, missing parts, or accidents.

If a refund or replacement is required due to product quality issues, we will cover the cost of return shipping and restocking.

If you need to return or exchange for personal reasons(e.g.,subjective willing, human damaged, incorrect address input) ,you will be responsible for the cost of return shipping and restocking fees (15% of item original price) in Alljoy’s sole discretion based on the nature and condition of the product being returned or exchanged, as well as any other terms of Renpho’s policies.