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FAQs

Frequently Asked Questions:Can't find what you are looking for? Please contact us.Give your We try to respond within 24 hours more details.

Will the product really work to relieve pain and fatigue?

ALLJOY products combine ergonomic design and advanced technology to deliver effective massage experiences, rigorously tested and validated to ensure noticeable results.

Are the heating, air pressure, and battery systems safe?

All our products are FCC and CE certified, equipped with intelligent temperature control and auto shut-off timers for safe operation.

Will the product last long, or will it break easily?

Made from high-quality materials (like ABS and durable fabric), our products are built to withstand long-term use.

What if the product has issues? Will I get support?

We offer a 30-day hassle-free return policy and a 12-month warranty, with dedicated customer service ready to assist you anytime.

How accurate is color display on the Internet?

Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.

How do I change information on my order after it has been placed?

For any order-related issues, please contact us through this email.
help@ialljoy.com

I just finalized my order but I still have not received the order summary.

You may experience a short delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been redirected depending on your email settings. If you still have not received an email, please contact us. 

How much is the delivery?

Shipping Free

How long will delivery take?

Most orders are shipped within 48 hours after the payment is processed. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.

I am on a business trip. Can you deliver to my hotel?

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.