Returns & Refund Policy

To fully protect your rights and enjoy satisfactory shopping experience, please read the following details for conditional return & refund service.

To be eligible for returns,

Products must include all accessories.

Products must be in the original packaging (open boxes and bags are acceptable).

 

The following products cannot be returned for below reasons.

 Products without sufficient proof of purchase

Items that have expired their warranty period

Non-quality-related issues (beyond the 90-day-money-back scheme)

Free products

Repaired through 3rd parties

Damaged from outside sources

Damaged from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

Purchased from unauthorized resellers.

 

Returns

If you receive a damaged, defective product, or a wrong product is shipped, please contact ALLJOY Customer Support at help@ialljoy.com prior to returning issues.

 All products to be returned must be in their original packaging and in salable condition with complete accessories and manuals, otherwise additional fees will be required case by case.

 

After-sale service commitment:

We stand by our product and offer a 30-day money-back guarantee,90-day free replacement for the quality issue and a 1-year warranty.

30-Day money-back guarantee: If you are not fully happy with the goods you have received, you can get a free return and full refund at will, within 30 days of receiving them.

90-Day free replacement: We try to let our products and services to make every customer satisfied, if there's any quality issue within 90 days, please contact us to get a free replacement.

1-Year Warranty: We fix all defects in material, equipment and workmanship within one year from receiving, but the shipping costs will be not included.

 

 For VIP Customers: We offer a 40-day money-back guarantee,180-day free replacement for the quality issue and a 2-year warranty.

40-Day money-back guarantee: If you are not fully happy with the goods you have received, you can get a free return and refund within 40 days of receiving them.

180-Day free replacement: We try to let our products and services to make every customer satisfied, if there's any quality issue within 180 days, please contact us to get a free replacement.

2-Year Warranty: We fix all defects in material, equipment and workmanship within two years from receiving, but the shipping costs will be not included.

Usually, the item will be sent within 12 hours after receiving the payment. if the buyers change their idea and want to return, they can directly cancel their order online before the item is sent out. If not, please contact help@ialljoy.com to solve it.

 

All returns are subject to validation and approval at ALLJOY’s discretion.

If you have purchased a ALLJOY product from other channels instead of ALLJOY official website, please apply for returns on the channel on which the purchase has been made.

(Please contact help@ialljoy.com for confirmation before returning.)

Refund

As soon as ALLJOY receives a returned product and checks that it meets the requirements listed above, a refund will be issued to the original method of payment. Please allow 7 business days for the refund process.

Contact help@ialljoy.comfor further assistance.

For more information, please contact us.

Email: help@ialljoy.com