Warranty

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by ALLJOY's Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.

FOR PURCHASES MADE THROUGH ALLJOY:

30-Day money-back guarantee: If you are not fully happy with the goods you have received, you can get a free return and full refund at will, within 30 days of receiving them.

90-Day free replacement: We try to let our products and services to make every customer satisfied, if there's any quality issue within 90 days, please contact us to get a free replacement.

1-Year Warranty: We fix all defects in material, equipment and workmanship within one year from receiving, but the shipping costs will be not included.

 

For VIP Customers:

40-Day money-back guarantee: If you are not fully happy with the goods you have received, you can get a free return and refund within 40 days of receiving them.

180-Day free replacement: We try to let our products and services to make every customer satisfied, if there's any quality issue within 180 days, please contact us to get a free replacement.

2-Year Warranty: We fix all defects in material, equipment and workmanship within two years from receiving, but the shipping costs will be not included.

 

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason.

 

Long Warranty Time for Quality-Related Issues

 

We take care of all quality-related issues with a REPLACEMENT – for 24 months on all the ALLJOY Massagers and Heating pads. Shipping costs will not be included after 3 months. Please note: Any provided shipping labels must be used within 20 days.

 

 PERSONAL INFORMATION USAGE:

 

If you obtain service under this policy, you authorize ALLJOY to store, use, and process your flight log information and your contact information, including name, phone numbers, address, and e-mail address. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. To achieve these aims, you authorize ALLJOY to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law.